Changing Your Factor
Upon receiving your initial enquiry, we conduct a comprehensive review of your current situation, providing solutions to existing challenges and identifying areas for improvement. This consultation is completely free and carries no obligation:
During this process Sentry will:
- Listen attentively to what your homeowner group wants from a new managing agent.
- Perform site inspections to familiarise ourselves with the needs of your building or estate.
- Identify existing issues or areas for improvement and present clear and effective solutions.
- Analyse insurance, maintenance, and contract costs to pinpoint opportunities for savings.
- Distribute a proposal outlining our tailored management plan and associated costs.
- Assist you and your neighbours in organising a vote to facilitate a change in your factor.
- Voting is easy - homeowners can vote online, by post, or by attending in person or virtually.
Onboarding with Sentry
After a vote to switch, the following actions are undertaken:
Notification to Previous Factor: We promptly inform your previous factor about the vote to switch and provide formal notice of the change.
Commencement Date Arrangement: A start date is coordinated with Sentry for the factoring services to begin, typically within 2-3 months.
Transfer of Information: We ensure a smooth transition by transferring all relevant information from the previous factor to Sentry, ensuring continuity of service.
Sentry Welcome Pack: We provide an informative Welcome Pack to all homeowners, containing essential details about our services and what to expect.
During the handover period, which usually lasts between 2-3 months, we maintain regular communication to keep everyone informed and updated on the progress of the transition.
What to Expect
Here's what to expect from us when you switch:
- Assign a director and your development's dedicated property manager.
- Allocate a full breadth of resources to tackle historic issues immediately.
- Reduce your insurance costs by 20-40% by removing commissions.
- Retender common utilities and contracts to ensure the best rates.
- Identify outstanding repairs or issues and schedule their repair.
- Implement capital expenditure plans for longer-term maintenance requirements.
- Manage added value projects such as redecoration or major works.
- Monitor cashflow and address any arrears to ensure healthy development finances.
- Assist owners in applying for any available grant funding for repairs, upgrades, etc.
- Establish an effective client engagement strategy with your homeowner group.
- Provide regular reports on common business and hold regular meetings.
- Continually seek your feedback and review our operations.
